Torque Supply Co. strives to make products that stand up to the wear and tear of your active lifestyle. Torque Supply Co. offers a limited lifetime warranty on all of our branded lighting products.
Warranty Information
Please retain a copy of your dated sales receipt for this product in order to submit a warranty claim.
To file a warranty claim, please take multiple photographs (film if by land mail, or digital if by e-mail) showing the damage to your Torque Supply Co. product from various angles, for us to conduct a proper assessment of your warranty claim.
Please write a brief description explaining how the damage occurred to the product, along with your phone number and complete shipping address. Include printed photographs and a copy of your dated sales receipt, and mail to this address:
Torque Supply Co.
Attn: Warranty Claims
6185 Fire Station Road
Osage Beach, MO 65065
If you wish to send your claim via email, please write your claim summary in the body of the email, attach digital photographs (reduced to a reasonable file size, or in a ZIP archive if possible), and attach scanned images of your dated sales receipt (also reduced to an appropriate file size, if possible). Send emails to admin@torquesupplyco.net with the subject line “Warranty Claim”.
Limited Lifetime Warranty. Thornton Investments, LLC, DBA Torque Supply Co., hereafter referred to as Torque Supply Co. warrants to the original end user customer of its Torque Supply Co. branded lighting products that its Torque Supply Co. branded lighting products are free from defects in material and workmanship. Torque Supply Co. warrants to the original end user of its Torque Supply Co. branded lighting products that Torque Supply Co. branded lighting products that are damaged during use will be replaced. Torque Supply Co. will, at its option, either repair or replace any part of its Torque Supply Co. branded lighting products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement Torque Supply Co. branded lighting products will be provided by Torque Supply Co. on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Torque Supply Co. is unable to repair or replace the product, it will refund the current value of the product at the time the warranty claim is made. This limited lifetime warranty does not cover any damage to any Torque Supply Co. branded lighting product that results from improper installation. This limited lifetime warranty does not apply to improper installations of Torque Supply Co. branded lighting products. This limited lifetime warranty does not apply to any Torque Supply Co. branded lighting products that have been sold as second-hand or has been resold contrary to applicable law. This limited lifetime warranty covers only repair, replacement or refund for defective Torque Supply Co. branded lighting products or for Torque Supply Co. branded lighting products that are damaged during use. Torque Supply Co. is not liable for, and does not cover under warranty, any costs associated with removing or installing Torque Supply Co.’s branded lighting products. Licensee/Reseller shall obtain Proof of Purchase from the original end user in order to request warranty service. Licensee/Reseller shall have no claim for warranty service without Proof of Purchase from the original end user. Torque Supply Co. reserves the right to change the terms of the limited lifetime warranty at any time and without prior notice.